Bro Shoply provides prompt, dependable, and trackable shipping services for all customers within the United States. This policy describes our shipping procedures, delivery estimates, and handling timelines.
Shipping Destinations & Costs
- Shipping Coverage: We ship to all 50 states within the United States, including residential addresses, commercial locations, and PO Boxes. We do not currently ship internationally.
- Shipping Cost: Free Standard Shipping on all orders across the United States. There are no minimum order thresholds or unexpected handling charges applied at checkout.
Order Processing & Delivery Times
- Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST), Monday through Friday. Orders placed after 5:00 PM EST or over the weekend will begin processing on the following business day.
- Handling / Processing Time: 1 to 2 business days (Monday – Friday). During handling, orders are verified, inspected for quality, packed, and handed to the carrier.
- Transit / Delivery Time: 2 to 4 business days (Monday – Friday).
- Total Estimated Delivery Time: 3 to 6 business days from the date of purchase.
Trusted Carriers
To ensure the highest standard of delivery reliability, all shipments are dispatched via:
- United States Postal Service (USPS)
- United Parcel Service (UPS)
- FedEx
Tracking Information
As soon as your order is dispatched, you will receive an automated shipping notification email containing your carrier tracking number and a direct tracking link. Tracking information generally activates within 24 hours of package handoff.
Address Changes & Order Modifications
If you need to update your shipping address or cancel an order, please contact support@broshoply.shop within 2 hours of order placement. Once an order has entered processing or has been dispatched, address modifications cannot be made.
Damaged or Missing Packages
- Damaged Shipments: If your package arrives damaged, take photos of the package and item, and email support@broshoply.shop within 48 hours of delivery. We will promptly issue a replacement or full refund.
- Missing or Lost Shipments: If your tracking shows delivered but you have not received your parcel, or if delivery is excessively delayed, notify us immediately so we can open a tracer with the carrier and resolve the matter.
Contact Information
- Store Name: Bro Shoply
- Website: https://broshoply.shop
- Physical Address: 2018 Parksville Way, Cedar Park, TX 78613, USA
- Customer Support Email: support@broshoply.shop
- Customer Support Hours: Monday – Friday, 9:00 AM – 9:00 PM (EST)